Terms of Use
Using our services
By placing an order or browsing our website, you’re agreeing to use our services responsibly. That means not misusing the platform, attempting to interfere with how it works, or accessing content or tools in ways that weren’t intended. We reserve the right to restrict access or cancel orders if we believe there’s been a violation of these terms. It’s all about keeping things safe and fair for everyone.
How we ship your order
We know how important it is to receive your medication quickly and without hassle – no matter where you live. That’s why we offer two dependable shipping options: Registered Air Mail for those looking to keep costs low, and EMS (Express Mail Service) if you’d prefer a faster delivery.
Every package is sent in plain, discreet wrapping – because your privacy matters. And once your order reaches a certain amount, we’ll cover the shipping cost for you.
You choose what works best for your timeline and budget. Either way, the process stays simple, secure, and designed to get your order to you with care.
Standard Air Mail
- Estimated delivery time: Typically arrives within 2 to 3 weeks
- Free shipping when you spend: $200 or more
- What you get: A cost-effective option for those who don’t mind a bit of a wait. Packages arrive securely in plain wrapping and go straight to your mailbox – no signature or trip to the post office required.
EMS Priority Shipping
- Estimated delivery time: Usually takes 7 to 10 business days
- Free shipping when your order totals: $300 or above
- What you get: A faster, fully trackable option for peace of mind. Your tracking number is activated within four working days after dispatch, and the delivery is handled with extra care to move things along quickly.
From the moment your order is packed to the day it arrives at your door, it’s handled with care and attention. Each package is securely sealed to protect both your privacy and the condition of the contents – there’s no mention of the product on the outside, keeping things discreet. In most cases, you’ll receive tracking updates so you can follow your delivery in real time. And if something goes off course, our support team is ready to step in and make things right. After all, shipping isn’t just the last step – it’s an extension of the care, consistency, and respect you can expect throughout the entire experience.
Account security
If you create an account, it’s your responsibility to keep your login details private. Let us know right away if you suspect any unauthorized activity – we’ll jump in to help. Your account is personal, and we recommend not sharing it with others to keep your data secure.
Payment options that work for you
Paying for your order should feel easy and secure, so we’ve made sure to offer flexible options that fit different preferences and lifestyles.
You can pay with credit or debit cards, including Visa, MasterCard, and American Express. It’s a fast, straightforward choice, and your payment is confirmed right away. If you’d rather go through your bank directly, e-checks are available too – they work like a traditional check but are handled online for speed and convenience.
Prefer something more private or tech-forward? Bitcoin is also accepted. It’s a great fit for international orders and anyone who values extra privacy when checking out.
No matter which method you choose, your details are protected with strong encryption. Every transaction is handled with care, so you can feel confident from the moment you pay to the moment your order arrives.
Refunds
We get it – sometimes things don’t go as planned. That’s why we’ve built a refund process that’s as fair and hassle-free as possible.
If your order hasn’t shipped yet, you can request a full refund – no questions asked. Once your package is on its way, refunds depend on the situation. For example, if your order arrives damaged, incomplete, or not what you expected, reach out within 30 days. We’ll work with you to find the best solution, whether that means a replacement, store credit, or your money back.
Refunds are typically processed within 5 to 7 business days once approved, and funds are returned to your original payment method. In some cases, we might request a photo of the issue to help us improve our service (and stop similar problems from happening again).
Please note: We’re unable to accept returns of opened medication due to health and safety regulations – but if there’s ever a concern, we’re always here to talk it through.
Accuracy of information
When you provide information – like your name, address, or prescription details – we count on it being accurate and complete. This helps us deliver your medications correctly and offer the support you need. If anything changes, such as your shipping address or contact details, please update us as soon as possible to avoid delays.